REFUND/RETURNS POLICY

What if you have received incorrect or damaged items?

If you have received the incorrect items or the items you have received are faulty, damaged, or unusable, please email us at support@theranchflytrap.com and we'll either refund the unusable items or send out replacements. We will require visual evidence of what you received so please be prepared to provide our support team with enough information and pictures/videos if requested.

What if you wish to return your items?

A refund will be granted for any unused traps that fall within 14 days of being delivered to the customer. A free returns label will be sent to customer upon their return request.

How do I change or cancel my order?

Please contact us ASAP if you need to modify or cancel your order. Make sure to provide your order number and modification you would like to make and we'll confirm once the modification has been made. Please note, any orders that have already been packed and shipped cannot be modified, or canceled once it leaves our facility. 

*If 14 days or more have passed since you received the order, we reserve the right to refuse a replacement or refund request.